Lost Package Policy
Welcome to "Life With Lyndsey" - Your Guide to Our Lost Package Policy
At "Life With Lyndsey," we're committed to ensuring your shopping experience is delightful from start to finish. Occasionally, packages may encounter unexpected hiccups during their journey. No worries – we've got you covered with our Lost Package Policy. Please take a moment to familiarize yourself with the process so we can swiftly assist you if the need arises.
1. Package Tracking and USPS Magic
Once you place an order, USPS magic comes into play! Each package is equipped with a tracking number, allowing you to keep an eye on its journey from our store to your doorstep. You can watch the progress and ensure your excitement builds with every scan.
2. Meet Route Insurance
We believe in providing peace of mind. That's why we offer Route Insurance as an option during checkout. Think of it as an extra layer of protection. If your package shows as "delivered" but hasn't made its grand entrance at your door, Route Insurance has your back. It covers the cost, ensuring you get what you paid for.
3. The Power of Route Insurance Choice
The choice to add Route Insurance is yours, and we respect it. Opting for Route Insurance means your package's journey is backed by an extra safety net. However, if you choose not to purchase it, please note that we can't be held responsible for packages marked as "delivered" but not received.
4. Navigating Lost Packages
Don't worry if you're experiencing a "delivered but not received" scenario – we're here to guide you:
a. With Route Insurance: If you've secured Route Insurance and find yourself in a "delivered but not received" situation, just reach out to us. We'll initiate a claim with Route, and once approved, you can choose a replacement or a refund.
b. Without Route Insurance: If you decided not to opt for Route Insurance and encounter the same situation, here's what you can do:
i. Double-Check Your Address: Ensure your provided shipping address is accurate and matches your location.
ii. Neighborhood Exploration: Sometimes packages can take a detour to a neighboring doorstep. Check around, and ask your neighbors too.
iii. USPS Direct Contact: Reach out to USPS customer service with your tracking number. They'll assist you in filing a claim to resolve the issue.
5. Our Communication Promise
We promise to keep the lines of communication open and transparent. If you're facing a hiccup, don't hesitate to contact us. We're here to lend a helping hand, provide guidance, and assist you throughout the resolution process.
Thank you for choosing "Life With Lyndsey." We're excited to be part of your journey and promise to make every effort to ensure your packages reach you safely and efficiently.
Lyndsey Cupit